Online services FAQs for businesses

If you forgot your password, you can reset it by clicking, "Forgot password," on the login page.

No. When you update information on your online services profile (e.g., your phone number) this will not update the information on your account file. You can update your address online. To update any other information on your file, send us a message through "View your claims." To find out how to call us, and more ways to get in touch, visit our Contact Us page.

Your WISR is available in our online services exclusively through Compass, under ‘business reports.’

Compass provides the most up-to-date and accurate details about your injury and illness experience, injury frequency, past claims costs and rates in one convenient location. You can sign up for Compass by selecting “analyze your rates, past claims costs and view your Workplace Injury Summary Report using Compass” from the business home menu in our online services.

You can use your WISR or your business profile (available through Compass and WSIB Safety Check), to pre-qualify or bid on contracts.

Click "Sign up" in the top right corner of our homepage. Select ‘businesses’, identify if you need to register for WSIB coverage and sign up for our online services or if you’re already covered and only need to sign up for online account management.

From the sign up page you’ll need to:

• Enter an email address  
• Select 'Get a verification code'
• Check your inbox and enter the verification code sent to the email address you provided (you can resend the code if needed)
• Choose a password
• Read and agree to the terms of use
• Create your profile 

When you sign up for online services we send a code to your email address. You’ll need to use this code to verify that the email address you gave us is your own.

If you didn’t receive your verification code please check your junk or spam mail folder. You can also click "Resend code". If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday, 7:30 a.m. to 6 p.m.

Your user ID is now your email address. If you are a returning online services user, you’ll need to create a new login and password to link your account information with your new user ID. If you don't remember your old user ID or password, you can either sign up for our online services again or contact us.

The first person to sign up for an online service for a business will become the administrator for that service. The administrator can add or remove other administrators.

You can try clearing your cache, using a different web browser or enabling cookies. If you are still having issues accessing your account, please contact the Employer Service Centre at 1-800-387-0750.

You can sign up for online statements by selecting “View your statements” from the business home menu. If you have questions about your statements, you can contact us by calling 1-800-387-0750, Monday to Friday, 7:30 a.m. to 6 p.m.

You can sign up to receive automated email notifications that will alert you when a new statement has been posted. To do so, log in to online services and go to “View your statements” and click “Manage notifications”.

Any of your statements from the past 18 months can be accessed and printed from our online services.

We will keep a record of all of your statements. If you require a statement older than 18 months, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 6 p.m., or send us an email at employeraccounts@wsib.on.ca.

No, the change will not impact Schedule 2 businesses.

The first person to enroll in the service becomes the administrator and has access to all account information, but there can be multiple administrators for the service. The administrator(s) should be able to validate and verify information, including your WSIB account or firm number and the most recent payment amount for the account. You can manage administrator access from the business home page by clicking “Manage your business settings.”

An administrator can:

• approve or deny requests for access to this service from other people in your organization or a third party (e.g., a consultant, accountant or other authorized representative)
• remove someone from this service
• transfer your authority as an administrator to another person in your organization
• add/remove other people in your organization as administrators

A user is responsible for the activity in the service. A user needs to send a request to the administrator to submit documents and send messages.

You can submit any account-related document that doesn’t exceed 10 MB. The document must be in one of the following formats: DOCX (Microsoft Word), DOC, JPEG, TIFF, TIF, PDF, XLS, XLSX, PNG, GIF, HEIC, HEIF.

No. You must choose “submit a claim-related document” on the business homepage to submit claim-related documents. Read more about submitting claim-related documents.

Please check that the document you’re trying to submit is the right file format (DOCX [Microsoft Word], DOC, JPEG, JPG, TIFF, TIF, PDF, XLS, XLSX, PNG, GIF, HEIC, HEIF) and doesn’t exceed the maximum file size of 10 MB. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 6 p.m., if you’re still having trouble.

You can submit one document at a time. If you select multiple documents, only one of the documents will be submitted.

No. You can only view a list of account-related documents that have been submitted. However, you can view a list of claim-related documents that have been submitted by selecting ‘view claims’ on the business homepage.

Yes. You can submit an account-related document without an account number if you’re an independent operator and/or don’t have an account number. Your phone number is required to submit documents and will only be used for the document submitted. Learn more about independent operators’ reporting obligations and what supporting documents to submit.

Yes. You can submit an account-related document without an account number if you’re registering a business. Learn more about information you need to register your business for WSIB coverage.

Administrators for the service can access all account documents that have been submitted and message history. A user needs to send a request to the administrator to be able to submit account documents and send messages.

Under “Manage your business settings,” you can add or remove an administrator. Administrators who can view your account documents and message history have additional responsibilities to assign or remove other administrators for the service. Removing an administrator from submitting account documents and sending messages won’t remove their access to online services.

Under “Manage your business settings,” you can transfer your role as an administrator to another user to submit account documents and send messages.

If you have a question about a claim, you can send us a message by selecting ‘view claims’ from the submit documents, send messages and view claims page.

We’ll respond to your message within two business days, between 7:30 a.m. and 6 p.m., Monday to Friday. If your question or request is more complex and will take more time and/or information, we’ll let you know when you can expect someone to contact you.

You’ll receive an email notification when we respond to your message in our online services.

It can take up to two business days to receive a response. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 6 p.m., if you haven’t received a response after two full business days.

We need time to review the account or firm information to provide you with an accurate and helpful response. Please call us at 1-800-387-0750, Monday to Friday, from 7:30 a.m. to 6 p.m., if your question is urgent.

Make sure your phone is set to allow unknown numbers and check that the number you entered is correct. If you made an error, you can go back and update the number. Click "Resend code," or "Call me again." If you’re still having trouble, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 6 p.m.

Yes. If you want to use a new number, go to the "Verify your account" page, check the corresponding box and confirm if you want to verify by text message or phone call. For added security, after you verify the new number, you’ll receive another verification code to your registered email which you’ll need to enter in the service to confirm the change.

The first person to enroll in the service becomes the administrator and has access to all claim information, but there can be multiple administrators for the service. The administrator(s) should be able to validate and verify account and claim information. You can manage administrator access from the business home page by clicking "Manage your business settings."

Administrators can grant or remove access to the service (including for a third-party such as a consultant) and can assign other users as administrators. A user is responsible for the activity in the service and can search for claims under an account.

Under "Manage your business settings," you can add or remove an administrator. Administrators who can view your claims have additional responsibilities to assign or remove other administrators for the service. Removing an administrator from viewing claims won’t remove their access to other online services.

Under "Manage your business settings," you can transfer your role as an administrator to another user to view your claims.

Due to a technical limitation, you can only add 130 accounts to one profile. You’ll see a warning message when you have five accounts left. After you reach 130 accounts, if you attempt to add another account you’ll receive an error message. You can visit ‘Manage your business settings’ from the business home menu and click ‘remove a user from an online service’ to remove accounts or create a new profile. If you can’t add another account and have a question about a claim, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 6 p.m.

If you are an administrator and have a large number of claims, you can use the advanced search to filter for a claim. If you are a user, you can search the claim number and employee first and last name.

If your employee’s claim doesn’t appear in the service, it may not be registered yet. You can report an injury, illness or exposure through your online services account with your account or firm number. After the claim is registered, you should be able to view it in online services. If you’re still having trouble, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 6 p.m.

If a claim has been inactive for 90 days, it will be archived. You can’t view archived claim information. For questions about these claims, call us at 1-800-387-0750, Monday to Friday, 7:30 a.m. to 6 p.m.

After you sign up for an online services account, you can report a workplace injury or illness by filling out a Form 7. You will need your WSIB firm or account number to report online.

If you are reporting an injury or illness and no claim number exists for the claim, fill out and save the Employer’s Report of Injury/Disease (Form 7) and submit online. You’ll have the option to add supporting documents, but you don’t need to add additional documents if you don’t have them.

If you are reporting an exposure, fill out and save exposure incident report (all industries) or exposure incident report (construction only) and submit it.

After you log in to online services, you can sign up to report your premiums from the business home menu.

You can send us a message through your online services account and select ‘Appeals’ as the subject. Please allow up to two business days for a reply.

If an appeal was not allowed, you can appeal to the Workplace Safety and Insurance Appeals Tribunal within six months of receiving the decision.