Submit a claim document
What can I submit?
You can submit any claim document, including forms, letters, reports and receipts from any computer, tablet or smartphone 24/7.
Please keep the original receipt for your records if you’re submitting a scanned copy or photo of a receipt.
Please do not submit direct deposit information. You can sign up for online services to add your direct deposit information.
Please do not submit Freedom of Information (FOI) requests or documents. Please fill out a request form to make an FOI request.
How do I submit online?
If you’re submitting a claim document from your computer, tablet, or smartphone:
1. Log in to submit claim document(s). If you don’t have an account, sign up:
- Click the ‘Sign up’ button
- enter your email address to get a verification code
- enter the verification code received in your email
- create your password and log in
2. Enter the claim information. All you need is the claim number, the name on the claim and date of birth. If you need to submit documents for more than one claim, sub-mit them separately for each claim.
If you’re submitting a document for an estate, enter the claimant’s last name followed by the words ‘estate of’ in the “Last name” field (e.g., Smith estate of).
- Select the documents that you want to submit. You can submit up to five documents at a time. Once you have attached the files, submit.
- Identify your documents. If you’re submitting WSIB forms, search for the form name or ID. If you are submitting non-WSIB forms, select the type of document you are submitting.
- Get a confirmation. Select the checkbox to choose whether you want to receive a confirmation email. Once you submit your documents you’ll see a confirmation screen.
If you have questions or if you have trouble submitting a document, contact us.
I’m ready to use the online services to manage my claim
If you have a personal identification number (PIN) then you can log in to our online services and submit claim documents straight to your file. You should have received a personal identification number (PIN) when you reported an injury or illness through your online services account.
- Log in to your online services account. Add your claim and if a claim already exists, select the claim number from the claim section.
- In the left-hand column under documents, click submit documents(s).
- To help us make sure your document(s) gets to the right place, tell us if you’re submitting a WSIB form and if yes, select the form name from the drop-down list.
- If you’re not submitting a WSIB form, let us know what type of document you’re submitting from the options in the drop-down list.
- Once you submit your document(s), you’ll see a confirmation page. You can then click submitted documents to see a list of all the documents you’ve submitted. Only documents you submitted while logged into the service will appear.
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Submit an account document
What can I submit?
You can submit documents related to reporting and paying your premiums, premium rates/classification, clearances, account maintenance (i.e., closure, ownership, address change), registration and worker/independent operator status. Both Schedule 1 and Schedule 2 businesses can submit account-related documents online.
Please don’t submit any claim-related documents or Freedom of Information (FOI) requests or documents using the submit account documents service.
Select ‘View your claims’ to submit claim-related documents or ‘Report an injury or illness’ to submit a new claim online through your online services account. People who have experienced a workplace injury, illness or exposure incident can report online.
You can fill out a request form to make an FOI request.
How do I submit online?
To submit an account-related document:
- Log in to your online services account. If you don’t have an account, sign up.
- Click “Submit documents and send messages.”
a. Follow the instructions to enroll your account. Once you’ve entered your account information, click “Go” under “Submit documents and send messages.”
b. If you’ve already enrolled in this service, select the account or firm number you’d like to submit a document or send a message for and click “Go” under “Submit documents and send messages.”
c. Follow the instructions for unnumbered documents if you don’t have an account or firm number, you’re an independent owner operator or you’re registering your business with us. - Submit a document by dragging and dropping it into the field or by clicking “upload file.” Please note you can only submit one document at a time.
- Confirm if the document is a WSIB form. Select the type of document you’re submitting from the drop-down menu. Certify that the information and document you’re submitting are correct.
- Click “Submit.”
- Get a confirmation. You’ll see a confirmation message and be able to view your document submission history by returning to the homepage. You can print or save a PDF receipt that confirms your submission. You can also submit another document.
What if I need to complete my WSIB registration or am an independent operator?
You can still submit account-related documents if you’re an independent operator or need to complete your WSIB registration.
To submit an account-related document without an account number:
- Log in to your online services account. If you don’t have an account, sign up.
- Once logged in, click “Submit an account-related document if you don't have an account number.”
- Submit a document by dragging and dropping it into the field or by clicking “upload file.” Please note you can only submit one document at a time.
- Confirm whether you’re registering a business, an independent operator or other. Select the option that applies to you and provide your phone number. You must provide your phone number to submit a document.
- Confirm if the document is a WSIB form. Select the type of document you’re submitting from the drop-down menu. Certify that the information and document you’re submitting are correct.
- Click “Submit.”
- Get a confirmation. You’ll see a confirmation message and be able to view your document submission history by returning to the homepage. You can print or save a PDF receipt that confirms your submission. You can also submit another document.
Filling out forms online
- Find and download the form you need:
- Type your information into the fillable fields.
- Save and name the form using the “Save” button at the top of the form.