Fee schedule: Hearing services program (bundled services)

Effective November 18, 2024

*Audiology consultation must be billed by an audiologist, and it is to be used when a hearing instrument specialist requires a prescription by the audiologist and does not otherwise include the involvement of a physician.

Total ongoing bundle for services: $710 annually, billed at minimum every 180 days triggered by a patient’s visit for services (a minimum of two visits annually).

This bundle is applicable following the approval of a change in hearing aid prescription, which requires a new assessment and prescription.

*Audiology consult must be billed by an audiologist, and it is to be used when a hearing instrument specialist requires a prescription by the audiologist and does not otherwise include the involvement of a physician.

Report fees

For people who enter the hearing services program on or after November 18, 2024.

There are different fees between health providers only when the bundle includes a prescription, given the regulated act of the prescription.

Billing instructions

You can submit bills electronically through our online services on the TELUS Health Provider Portal and submit completed reports/forms by logging in to your online services account with us.

• For initial and mini service bundles, bill after completing the 30- to 90-day trial from the date you dispensed the initial hearing aid.
  • Submit the required reports  (initial and mini bundle outcome reports) through our online services and bill us for the associated report fee through TELUS Health.
  • We will process the payment once we receive both the completed report and the associated bill.
• For the ongoing service bundle, you can only bill us after your patient’s first visit in 180+ day intervals from the first service date. This must be at least one year from the date of fitting/dispensing of the hearing aid (completion of the initial bundle).
  • Submit the ongoing hearing services form  through our online services and bill us for the form fee through TELUS Health.
  • We will process the payment once we receive both the completed form and the associated bill.
  • To bill the total annual fee of $710 for both ears, you need to see your patient at their request for a minimum of two visits (at 180-day intervals.

Notes:

• The hearing services program covers all visits and services associated with the patient’s hearing aids from the first year as well as the following years – starting from the date you fitted and dispensed the hearing aids. Since the program is inclusive, you cannot bill for most individual services at any time during the program.
• The ongoing bundle service date starts on the day of your patient’s first in-person visit after the first year (initial bundle) is complete. You can bill for the ongoing bundle fee and completion of the associated form twice a year, at least every 180 days. We don’t need a form for any visits in between the 180-day intervals.
• Be sure to submit additional supporting documents:
  • Initial and mini bundles : Hearing assessment report (audiogram, if required), outcome reports and the manufacturer’s invoice following dispensing
  • Ongoing bundle  – Ongoing hearing services form 
  • Your patient must sign all forms and reports in person
• The cost for the actual hearing aid(s) is not included in these fees
• If HST is applicable, record it on the same bill but on a separate line using the service code ONHST