Hearing services program

We developed the new hearing services program to provide a clear and consistent approach to the delivery of hearing services for patients and providers, with continued focus on the patients' health care needs after their first year with a hearing device.

The hearing services program starts on November 18, 2024.

To initiate a claim for your patient's work-related hearing loss, start with our online services. Your patient or their employer can also get the claim started.

The adjudicator assigned to the claim will contact your patient for more information, including consent forms and employment history. They will also let your patient know what health care benefits they may be entitled to.

All hearing aids dispensed before November 18, 2024 must be billed under the noise-induced hearing loss program of care.

You will need to complete two steps to register.

First, you will need to register for a provider ID number through TELUS Health if you do not already have one, so you can bill us for services through the TELUS Health provider portal. See the next question for more details on how to register for your provider ID number.

Then, you will need to complete our registration form to be a registered provider delivering the hearing services program. You will be required to review all program resources as part of your online registration.

You can register your clinic, along with any individual clinicians aligned to your clinic, or as an individual or solo practitioner. Please register all clinic locations (and clinicians) if you have more than one.    

We will review your submission and then add you to the program directory. In the directory, your contact information will be posted so people with hearing loss can quickly find care close to home.

Visit the TELUS Health provider registration website to get started.

Once you submit your request, TELUS will send you a provider ID, a user ID and password to log in to their provider portal.

When your registration is complete, set up your direct deposit through their provider portal so you can start billing us for delivered services.

Note for audiologists: If you need to bill for the audiology consultation fee, your provider ID must show you as an audiologist. If you are not listed as an audiologist in your TELUS Health provider portal, please contact TELUS to get a new or updated provider ID.

There are 2 separate registrations required to deliver hearing services: 1) WSIB website registration and to enable billing to WSIB, 2) TELUS billing registration (if applicable)

You must submit bills electronically using the TELUS Health Provider Portal.

For help with electronic billing, please call the TELUS Health Solutions Support Centre at 1-866-240-7492 or visit their website.

For more information on our billing requirements and fees, refer to the billing and fees section on our information on service bundles page.

The hearing aids WSIB offers have a range of features and styles that meet the needs of most people with work-related hearing loss. View more information on hearing devices for a list of manufacturers and vendors we work with.

Yes. The trial period for hearing aids is a minimum of 30 days and up to a maximum of 90 days, following the hearing aid fitting. Any change to the selection of the hearing aid(s) should happen within this timeframe.

You must submit a selection change form to us for each change in hearing aids during the 30 to 90-day trial period.

You no longer need our pre-approval to trial different hearing aids in the mid- and entry-level range throughout the 30-to-90-day trial period.

If the aids selected at the end of the trial are not the aids originally billed, you will need to submit a 

If an entry-level or mid-level hearing aid has been trialed and doesn’t meet your patient’s needs, we may consider offering a suitable hearing aid from our exception-level category for those with specific clinical requirements. Refer to our guidelines for clinical exceptions for more information and reporting requirements. We must approve the request before dispensing exception-level aids.

Once your patient has completed their trial period and you have submitted an outcome report to confirm they are satisfied with their hearing aids, you can then submit a 

If there is an extenuating circumstance as to why the patient cannot return to complete and sign the outcome report, please call us and speak to our health care payment team to request approval. We will let you know the status after we review.

In all cases, to bill us for services, you must deliver the program and associated services, and the patient must confirm satisfaction by signing the forms.

The initial purchase of a hearing aid will include any component required for its basic functioning and user control including, but not limited to, remote controls, chargers (for rechargeable models), receivers, tubes, domes, telecoils, microphones, amplifiers, loudspeakers, digital chips, battery doors, and all molds.

These components are covered under the warranty period and cannot be billed separately from the hearing aid.

We generally consider one request to replace a lost, stolen or damaged beyond repair hearing aid every five-year cycle. Once the patient receives their replacement aid(s), the five-year eligibility period for hearing aids will re-start.

When a hearing aid needs to be replaced because it was lost, stolen or damaged (beyond repair) and the same model is available, it will be replaced with the same model. If the hearing aid model is no longer available, it should be replaced by a similar compatible model from the same manufacturer.

Refer to our guidelines for replacements and information about hearing devices for reporting requirements and details on replacing a hearing aid before the five-year eligibility renewal.

The cost of manufacturer repairs is not covered in the service bundles. It is covered under warranty or when that is expired, the manufacturer cost is billed outside of the bundle - covered separately. For more information about hearing aid warranty terms and conditions, visit the information about hearing devices page.

You can find information about hearing aid warranty terms and conditions on our information about hearing devices page.

No, you cannot bill for providing services for a new patient while their hearing aid(s) are in an initial bundle with another clinic.

If a patient changes clinics during the initial bundle and we issued payment to the original clinic, the new clinic cannot submit further billing for that year. Refer to our service bundle page for more information on clinic changes.

Yes, home visits can still be part of the first year of services (initial bundle) and are also covered as part of the mini bundle service. Requests for home visits during the ongoing bundle require our pre-approval. Refer to the information on service bundles page for more information on home visits.