Each year we’re required to conduct a value-for-money audit. KPMG conducted the latest audit, which focused on our loss-of-retirement-income program.
Findings
The audit
identified many strengths in the loss-of-retirement-income program and focused on four areas:- governance
- performance management
- effectiveness, efficiency and economy of the loss-of-retirement-income program
- effectiveness, efficiency and economy of the overall technology used to administer the loss-of-retirement-income program
It confirmed the program meets the objectives of the loss-of-retirement-income legislation and effectively delivers services to loss-of-retirement-income benefit recipients.
We also have an opportunity to deliver added value to the loss-of-retirement-income program and its stakeholders. The audit identified 10 recommendations to do so, including:
- improving our customer service and technology offerings
- enhancing processes and procedures
We’re excited to use the information from this audit to improve our services to better support people who are injured or ill at work and their beneficiaries.