| Audio | Visual |
|---|---|
| Happy, energetic background music is playing. | WSIB logo. |
| Background music | How to access your monthly statement of account |
| You can access your monthly statement of account anywhere, anytime through our online services. | Wsib.ca/onlineservices
An icon of a clock with the word ‘Anytime’ underneath it.
An icon of a laptop with the world ‘Anywhere’ underneath it.
Online services |
| Simply log in through our website | A visual of the WSIB’s online services log in page with an email address and password that are being typed in. |
| Go to ‘View your balance, account activities and statements’ and then click ‘Go.’ | A visual of the different online services available to users. A box appears around ‘View your balance, account activities and statements.’ The user clicks on ‘Go.’ |
| You’ll be asked to sign up if you’re trying to view your statement for the first time. | Visual of the WSIB’s online services with the header ‘Enrol an account in our online service for statements.’ The page has information about what the administrator for the account can do. The user then clicks on ‘Continue.’ |
| You’ll need to enter your account number. | Visual of the WSIB’s online services with the header ‘Enrol an account in our online service for statements.’ There is a box for the user to enter their WSIB account or firm number. The user enters ‘1234567’ and then clicks ‘Continue.’ |
| And the last payment you made. | Visual of the WSIB’s online services with the header ‘Enrol an account in our online service for statements.’ There is a box for the user to enter their most recent payment amount. The user enters $200.00 and then clicks ‘Continue.’ |
| This is the amount paid to the account not the premium reported. | The last amount paid, not the amount reported. |
| All your statements will be available on the landing page. | Visual of the WSIB’s online service for statements landing page showing the different statements available to users. |
| To view your statement of account, click ‘Show’ next to ‘Statement of account,’ and then click ‘View.’ | A box appears around ‘Statement of account’ and an arrow appears next to the ‘Show’ button. The user clicks on ‘Show.’
All the statement of accounts available for the user appear. There is an arrow next to the ‘View’ button. The user clicks on ‘View.’ |
| You won’t see a statement if your account has no transactions in the previous month. | A box appears around the dates on the left-hand side of the screen. |
| You’ll also be able to view your total and overdue balances, as well as your account transactions. | Visual of the Account transactions on the online service for statements. A box appears around the ‘Total balance’ and ‘Overdue balance’ boxes on the left-hand side of the screen.
Visual of the account transactions. A box appears around the ‘Debit’ and ‘Credit’ amounts on the right-hand side of the screen. |
| Your monthly statement of account shows your account balance, amount due and the due date at the top of your statement. | Understanding your monthly statement of account.
Visual of a statement of account for a customer. A box appears around the account balance, amount due and due date in the top right-hand corner of the screen. |
Transactions after the ‘As at’ date will be on your next statement. Next, you’ll find the transaction description showing the opening balance. This is the amount owing since your last payment.
| A box appears around the words ‘As at’ and the date next to it on the statement.
The user scrolls down on the statement to show the transaction description. A blue box appears around the details underneath the transaction description. |
| You’ll also see a breakdown of the transactions during this statement period. | The user scrolls down the rest of the first page of the statement of account. |
| If your opening balance is in brackets, this means you have a credit balance, which can be applied to your next payment. | A close up with a box around the words ‘Amount due’ and the ‘Amount paid’ in the bottom right-hand corner of the statement. Brackets appear around the amount due, which is $0.00. |
| There are many convenient ways to report and pay your premiums. | Report and pay your premiums |
| Visit our ‘How to report and pay your premiums’ page on our website for more information. | Visual of the ‘How to report and pay your premiums webpage.
User clicks on ‘Businesses’ tab at the top of the screen, then ‘Premiums and payments, and then ‘How to report and pay your premiums.’ |
| Want to be notified when a new statement is available? | Want an email notification? |
| Sign up for email notifications by clicking ‘manage notifications,’ selecting your preferences and clicking, ‘Save.’ | Visual of the online service for statements home page. Close up of the left-hand side menu. The user clicks ‘Manage notifications.’
A pop-up box appears with the heading ‘Email notification preferences.’ Two boxes have been checked. The user then clicks ‘Save.’ |
| It’s never been easier to access and understand your monthly statements. | Better Easier Faster 24/7 |
| Log in to our online services to view your statement or visit our website for more information. | Wsib.ca/onlineservices |
| And remember, we’re always here to help. | The WSIB logo appears, with the words “Here to help” besides it. |