We offer multiple ways for you to get information on questions related to benefits, revenue, and occupational disease policy.
Please note our policy branch team members aren’t decision-makers and don’t have access to claim files or business account information. They can provide general policy information and clarification.
Online
You can learn more about our policies and review our Operational Policy Manual, Employer Classification Manual, Occupational Disease Policy, policy updates, policy consultations, and other helpful information.
Phone
General policy questions may be answered by phone by a customer service representative. More complex policy questions may be answered by email by a policy analyst.
Call us toll-free at 1-800-387-0750, from 7:30 a.m. to 6 p.m., Monday to Friday, to speak to a customer service representative.
You can email the Operational Policy team for the following inquiries:
- for benefits and revenue questions, such as claims entitlement, return to work, health care, coverage, or related topics, email opb@wsib.on.ca
- for clarifications and questions related to occupational disease policy, email odprb@wsib.on.ca
If you send your policy inquiry by email, please don’t include:
- any claim or account details
- personal or financial information
- any attachments, including documents related to a new or existing WSIB claim or account
You can contact us at 416-344-1000 or toll free at 1-800-387-0750 for questions related to a specific claim or a business account.