Online service for reporting FAQs

You need to verify your email address to create an online services account. If you already have a WSIB online services account, you can use that account login to upload your report. 

For fatal or catastrophic workplace accidents, call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m.
 

No, you should only use this service if there is no existing claim number for a work-related injury or illness. Call us at 1-800-387-0750 to get your claim number and then use our claim document upload.

If you are reporting more than one injury, illness or exposure you need to submit each report separately.

The WSIB is committed to protecting your privacy and the confidentiality of your personal information. Your personal information is protected under the Workplace Safety and Insurance Act and the Freedom of Information and Protection of Privacy Act.

Yes, you can securely access our online services from your phone, computer, tablet or any other device.

Verify your email address before you can sign up. You can also use your online services account to log in.

From the login page:

• Under “New user” click on “Verify your email address”
• Select “Get a verification code”
• Check your email inbox and enter the verification code we send you (you can resend code if you don’t receive it)
• Choose a password
• Read and agree to the terms of use
• Log in with your email and password

When you sign up for online services, we’ll send a code to your email address. You’ll need to use this code to verify the email address you gave us is your own.

If you didn’t receive your verification code please check your junk mail folder. You can also click ‘resend code’. If you’re still having trouble, call us at 1-800-387-0750 Monday to Friday 7:30 a.m. to 5 p.m.

If you forget your password you can reset it by clicking “forgot password” on the login page.

Our online services and surveys use cookies for authenticating your login, gathering statistics through Google Analytics and monitoring for some errors. Make sure you have cookies and third-party cookies enabled in your web browser settings to access our online services.

You need the full name and date of birth of the claimant (i.e., the person who experienced the injury or exposure), a complete injury, illness or exposure form and any supporting documents.

Including the date of injury, illness or exposure is optional.

You can upload one of the following six forms:

• Employer's report of injury/disease Form 7 (0007A)
• For businesses:
  exposure incident report (all industries) (3959A)
• For businesses: exposure incident report (construction only) (3886A)
• Worker’s Report of Injury/Disease (Form 6)
• For injured or ill people: exposure incident report (all industries)
• For injured or ill people: exposure incident report (construction only)

You’ll have the option to add supporting documents, but you don’t need to add additional documents if you don’t have them.

1. Find and download the form you need.
2. Type your information into the fillable fields.
3. Save and name the form using the “Save” button at the top of the form.

To upload a document:

• In the “Upload report” step, select “Attach”.
• Find and select the document you want to upload. If you are submitting multiple pages for one report, you must save them as one document before uploading.
• You can also drag and drop a file in the “Drag and drop document” field.
• When your upload is complete, you will see the file you uploaded listed on the screen.
• Under “What document is this”, select the name of the document.
• Click “Next”.

To attach supporting documents in the “Upload supporting documents” step:

• Mark “Yes” for “Do you have supporting documents”.
• Select “Attach” and find and select the document you want to upload.
• You can also drag and drop a file in the “Drag and drop document” field.
• When your upload is complete, you will see the file you uploaded listed on the screen.
• Under “What document is this”, select the name of the document.
• Click “Next”.

You can upload up to five supporting documents.

The file formats you can upload are JPEG, JPG, TIFF, TIF and PDF.

You may need to check the following:

• File type format – the system only accepts JPEG, JPG, TIFF, TIF and PDF.
• File size – file size limit is 10MB per document.
• Virus – scan the file for a virus.
• Your internet connection – make sure you are connected to the internet.

You should instantly be able to see a confirmation message. Check your email inbox if you selected “Yes, send me a confirmation email” in the “Review” step. Try refreshing your page and if you’re still having trouble call us at 1-800-387-0750.